Check out our Personal Kaizen Motivational Monday quote! American Engineer W. E. Deming was know for consulting and teaching about quality improvement. Deming helped organizations develop simple key performance indicators (leading indicators) for managing the business. Using outcome indicators – Management by Results – is like driving a car by looking in the rearview mirror!
Are you using Key Performance Indicators (KPIs) to manage your business or just looking in the rearview mirror?
Our Personal Kaizen post this week will summarize a book Deming would have enjoyed. See you soon!